Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
What each failure in the Meta signup dialog means, and what fixes it
| What you saw | Cause | Fix |
|---|---|---|
| Nothing happened, then “your browser blocked the WhatsApp window” | The browser blocked the popup. In-app browsers and strict privacy settings do this. | Allow pop-ups for the dashboard, then Retry connection. |
| ”Facebook’s script did not load” / “Facebook SDK not loaded” | An ad blocker, privacy extension or network filter stopped facebook.com. | Disable the blocker for the dashboard or use a plain Chrome profile, refresh, retry. |
| ”Meta sign-in only works on HTTPS” | The dashboard is open over plain http on a custom host. | Open the https address. |
| ”WhatsApp signup is not configured” | The deployment is missing its Meta configuration. This is on Zavu’s side. | Contact support. Nothing on your side fixes it. |
| Message | Cause | Fix |
|---|---|---|
| ”The Meta window was closed before finishing. Nothing was connected.” | You closed the window. | Nothing is left half-done. Retry when ready. |
| ”You need to authorize the app to continue.” | A permission was declined or the consent screen was not finished. | Retry and accept every permission Meta lists. All of them are required. |
| Meta reference #1752206 — “Meta could not add your Facebook profile to a business portfolio” | You signed in as a Page or a professional account, or the Facebook account is brand new. | Sign in with your personal Facebook profile, confirm its email and phone, retry. Accounts created today are often blocked for a few hours. |
| #1752224 or #1752089 — “Meta is still processing an earlier attempt” | An earlier attempt to create the business portfolio is still in progress. | Wait a few minutes, retry. |
| #1690114 — “reached Meta’s limit of business portfolios” | Your Facebook account is at Meta’s portfolio limit. | Pick a portfolio you already own, or remove one in Meta Business Suite. |
| #2388098 or #2494067 — “maximum number of WhatsApp Business Accounts” | The portfolio is at its WhatsApp Business Account limit. | Complete Meta business verification, or delete an unused WhatsApp Business Account in Meta Business Suite. |
| #1357053 — “Meta has restricted this action” | Meta restricted the Facebook account or portfolio. | Try another portfolio, or contact Meta Business Support. Zavu cannot lift a Meta restriction. |
| ”Meta could not finish the connection: …” | Any other Meta error, quoted verbatim. | Keep the reference, trace and session ids the dashboard shows; Meta Business Support asks for them. |
| Message | Cause | Fix |
|---|---|---|
| ”Could not retrieve WhatsApp Business Account information” | Meta’s window did not post an account id back. Usually a browser extension swallowed the message, or a screen in Meta’s dialog was skipped. | Complete every screen in Meta’s dialog, use Chrome with extensions off, retry. |
| ”Could not retrieve phone number information” | Same, for the phone number. The phone number screen is the one most often skipped. | Finish the phone number screen, retry. |
| ”No authorization code received from Meta” | Meta returned no authorization code. | Retry. |
| ”This connection attempt expired” | The same authorization was submitted twice. | Close the window and start the signup again from the button. |
| Message | Cause | Fix |
|---|---|---|
| ”This phone number is already registered to another WhatsApp account” | The number is on another WhatsApp account: the WhatsApp Business App or personal WhatsApp on a phone, or another provider’s WhatsApp Business Account. | If it is on another provider, remove it in WhatsApp Manager, wait up to three minutes, retry. If it is on a phone, either keep the WhatsApp Business App and connect in coexistence mode, or delete the WhatsApp account from that phone first. Personal WhatsApp has no coexistence: delete it from the phone or use a different number. |
| ”Failed to register phone number: …” | The connection exists but the number is in pending_registration. It cannot send or receive until registration succeeds. Zavu retries every hour. | See the table below. |
| Meta error | Cause | Fix |
|---|---|---|
133005 | A two-step verification PIN was set from another app. | Turn two-step verification off in WhatsApp Manager, or reconnect once you have the PIN. |
2593005 | The number never completed its SMS or call verification. | Verify the number in WhatsApp Manager. |
| ”not verified” | The business is not verified with Meta. | Complete Meta business verification. The hourly retry clears it on its own. |
| ”display name” | Meta rejected the display name. | Change the display name in WhatsApp Manager, then reconnect. |
133016 | Ten register attempts in 72 hours. | Wait out the window. Do not keep retrying. |
190 | The access token no longer works. | Reconnect from the button. |
